LIGHTSPEED ONSITE HELP UPDATE
LIGHTSPEED ONSITE HELP ARCHIVE

Migrating from OnSite to Retail gives you the opportunity to start fresh and update your eCom store. OnSite Support can export your Product images which you can then import using Lightspeed RetailвЂ™s Item Import tool.Д¬ontact our support team for details about migrating data from Lightspeed eCom.

This is covered in your Lightspeed Retail training session with our Customer Success team. General Settings (Logins, tax rates, employee roles, etc) However, our Support team can recommend custom workflows. There is no way to migrate Custom Fields, either by the Lightspeed team or DOOSYNC. Owing Balances in OnSite are transferred as Credit Accounts in Lightspeed Retail. Only one address per Customer can be migrated: either the billing or shipping address. Only one address per Vendor can be migrated: either the billing or shipping address.

LIGHTSPEED ONSITE HELP ARCHIVE

We strongly urge all merchants migrating from OnSite to Retail to archive their out-dated products by making them non-current. This will keep them from appearing in your active inventory, but you will still be able to recover them if need be.ДЇor a quick overview of what can and cannot be migrated, please refer to the following table: Products in OnSite that are marked asNon-Current will still be migrated to Lightspeed Retail, but they will appear in your Retail account asArchived. In this case, mark any products that you are no longer carrying asNon-Current. Using the Set Product Info tool,you can make batch changes to your products. Doing so will streamline the migration process and result in a cleaner environment in Lightspeed Retail. Whichever method you choose, we strongly urge you to invest the time to archive old data that will no longer be relevant. For more information about DOOSYNC, please contact your Account Manager.

It is also possible to migrate yourHistorical Sales data, Gift Card balances, and Credit Accounts in addition to your Products, Customers, and Suppliers by engaging the services ofour partner DOOSYNC powered by Enkidoo.ai.Their intuitive application is able to migrate your data for you using Lightspeed RetailвЂ™s API. If you plan to migrate your Products, Customers, and Suppliers, LightspeedвЂ™s Customer Success and Support teams will coordinate with you to move this data from Lightspeed OnSite to your Lightspeed Retail account. Much of your data can be carried over from OnSite to Retail, and we'll be there to guide you through the process. The ability to have our entire system on the Cloud, and thus accessible anywhere, is very useful for us.Making the switch from Lightspeed OnSite to Lightspeed Retail is an exciting endeavor, but it doesn't have to be a completely fresh start. What specific problems in your company were solved by There is no record of emailing a receipt to a customer, so we are stuck taking each receipt and manually dragging it to an email, copying and pasting their address, so that we have some sort of record. Furthermore, we would like there to be a way to see photos of each product (like how it was on Onsite) without buying an ipad. Sometimes people complete an entire transaction and then change their minds on color, quantity, or they decide to ship and there is no way to make those changes (ESPECIALLY important on shipping) after the fact. That transactions are not changeable (even by manager, admin or owner!) after the sale has 'completed' is crazy to me. What features/services would you like to see in future It seemed, in the beginning, that the people who were selling the product and the people who were in charge of customer solutions were not necessarily on the same page. However, many of those things ended up being extra add-ons (read: extra money!) that made the process quite tedious.

Initially, we were told of many aspects of the Retail system that would help make small things that don't really work for our business work for us. What aspects are problematic or could work better? Both Janina and Nathan's follow-through, attention to detail, and never ending patience has been exemplary. Although not without its stumbles along the way, Janina Hojczyk and Nathan Chin have gone out of their way to make sure that we are well prepared for whatever may come our way. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. We have been using Lightspeed POS systems since 2008. What are the best aspects of this product?

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